Hivekeeper

Refund Policy

Last updated: October 26, 2026 · Artiwiz Technologies Inc.

This policy applies to payments made to Artiwiz Technologies Inc. for Hivekeeper.

Cancelling

You can cancel at any time from the Billing page. Dev and Startup stay active until the end of the billing period you paid for and then don't renew. Enterprise is a 12-month term billed monthly: cancelling stops the renewal, and the remaining months of the current term stay payable.

Subscription fees

Seat and repository fees are charged monthly in advance and aren't refunded for the unused part of a period, because you keep full access until it ends. When you remove seats or repositories mid-period on a monthly plan, the unused time is credited to your next invoice.

Usage charges

AI deep scans and fix pull requests beyond your plan's monthly allowance are charged on your next invoice. Failed scans are never charged, and rescanning the same commit within 24 hours doesn't count. Usage you've consumed isn't refundable, except where it was charged by mistake. You can set a monthly limit on usage charges on the Billing page.

Mistakes and service problems

If you were charged in error, charged twice, or couldn't use the Service because of a problem on our side, tell us within 60 days of the invoice and we'll refund or credit the affected amount. Enterprise service credits follow your Enterprise agreement.

How to request a refund

Email support@hivekeepr.com with your organization name and invoice number. We reply within 2 business days, and approved refunds go back to the original payment method within 10 business days (your bank may take a few more days to show it). Nothing in this policy limits rights you have under consumer protection law.

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